Privacy Policy
Effective date: October 13, 2026
01 Who We Are
This Privacy Policy explains how PST Express (“we”, “us”, “our”) collects, uses, shares and protects personal data when you visit pst‑express.com, request a quote, track a shipment or use our logistics services. PST Express is the controller of the personal data described in this Policy.
Registered office: Southern Unit, Ground Floor, Building No. 133, Mozaffar Ave., Tehran, Iran — Postal code 1416793182
Email: info@pst‑express.com
Phone: +98 21 79308
This Policy covers our website, quote, booking and tracking channels, email and phone communication, and every service listed on this website. Read it together with our Terms & Conditions. Where a shipment moves under an air waybill or other transport document, the conditions of that document also apply.
02 Personal Data We Collect
We collect only the data needed to quote, move, clear and deliver your cargo, and to run this website.
Data you provide
| Category | Examples |
|---|---|
| Contact details | Name, company, job title, email, phone, country and city |
| Quote and booking details | Origin, destination, cargo description, weight, dimensions, declared value, HS code, service type, required delivery date |
| Shipper, consignee and notify-party details | Names, addresses, phone numbers, email addresses, tax or company registration numbers |
| Customs and compliance documents | Commercial invoice, packing list, certificate of origin, permits and licenses; ID or passport copies where customs or the carrier require them |
| Billing and payment details | Billing name and address, invoice records, bank transfer references |
| Procurement and sourcing requests | Product specifications, supplier details, quotations, purchase orders |
| Communications | Messages sent through web forms, email, phone, messaging apps or social media, and our replies |
Data collected automatically
IP address, browser type, device type, operating system and language
Pages visited, time on page, referring website, approximate location derived from IP address
Tracking numbers entered on our tracking page and the time of each lookup
Cookie data (see Section 7)
Data received from others
Shippers or consignees who name you as a party to a shipment
Airlines, carriers, ground handlers, warehouses and our overseas agents: status updates, proof of delivery, recipient name and signature
Customs brokers and customs authorities: clearance status, duty and tax assessments
Public business registers and directories, to verify company details
If you give us personal data about another person, such as a consignee or a colleague, you confirm that you are authorized to share it and have informed that person of this Policy.
03 How We Use Personal Data
We use personal data only for the purposes below, each tied to a legal basis.
| Purpose | Legal basis |
|---|---|
| Answer inquiries and prepare quotations | Steps taken at your request before a contract |
| Book, transport, consolidate, store and deliver shipments | Performance of a contract |
| Issue air waybills, customs declarations and other shipping documents | Performance of a contract; legal obligation |
| Customs clearance, aviation security screening and regulatory reporting | Legal obligation |
| Shipment tracking and status notifications | Performance of a contract |
| Invoicing, payment collection, accounting and tax records | Performance of a contract; legal obligation |
| Procurement and sourcing on your behalf | Performance of a contract |
| Claims, disputes and enforcement of our Terms & Conditions | Legitimate interests; legal obligation |
| Operating, securing and improving the website; preventing fraud and misuse | Legitimate interests |
| Newsletters, rate updates and service announcements | Consent, withdrawable at any time; legitimate interests for existing clients |
We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.
04 Shipment Tracking and Cargo Contents
Anyone holding a tracking number can view that shipment’s status on our website, so treat tracking numbers as confidential.
Tracking results show shipment status, transit milestones and delivery confirmation. They do not display full addresses or contact details of the shipper or consignee.
Sharing tracking numbers: share them only with parties authorized to follow the shipment.
Proof of delivery: we record the recipient’s name, signature and delivery date and time as evidence of delivery.
Cargo contents: we do not intentionally collect sensitive personal data such as health, biometric or religious information. Shipments may contain documents or goods carrying personal data; we handle them as cargo and do not access their contents, except where customs, aviation security or other competent authorities, or carrier rules, require the shipment to be opened or inspected.
05 How We Share Personal Data
We do not sell or rent personal data. We share it only to deliver the service, meet legal obligations or protect our rights, and only with:
Airlines, charter operators, shipping lines, and road and rail carriers
Ground handling agents, airport and port terminals, and bonded warehouses
Customs brokers and customs authorities at origin, transit and destination
Our branch offices, hubs and authorized agents in China, Hong Kong, Italy, Turkey, the United Arab Emirates, Oman, the Americas, Australia and Africa
Suppliers and vendors, for procurement and sourcing requests
Banks and payment processors
IT service providers for website hosting, email, cloud storage and analytics
Insurers, surveyors and legal advisers, for claims and disputes
Government, regulatory and law-enforcement authorities, including the Civil Aviation Organization and the Communications Regulatory Authority, where required by law or a valid order
A successor entity in a merger, acquisition, restructuring or sale of assets
Our service providers act on our instructions, must protect the data and may use it only for the stated purpose. Carriers, airlines and authorities process data under their own rules and privacy policies.
06 International Data Transfers
International shipping requires moving personal data across borders. Your data may be transferred to and processed in Iran, China, Hong Kong, Italy, Turkey, the United Arab Emirates, Oman, and any origin, transit or destination country of your shipment.
Data protection laws in these countries may differ from those in your country. We transfer to each party only the data it needs for its part of the shipment, and we require our agents and service providers to protect it. Where the law of your country requires specific safeguards for such transfers, we apply appropriate measures, such as contractual commitments with the recipient.
07 Cookies and Similar Technologies
This website uses cookies. Strictly necessary cookies are always active; all others can be switched off.
| Type | Purpose | Can be disabled? |
|---|---|---|
| Strictly necessary | Page loading, security, form submission | No — required for the website to work |
| Preference | Remember language and display settings | Yes |
| Analytics | Count visits and measure page performance in aggregate | Yes |
| Marketing | Measure advertising and social media campaigns | Yes — set only with your consent |
You can manage cookies through your browser settings and, where available, our cookie preferences panel. Blocking cookies may affect some features, such as web forms and the tracking page.
08 Data Retention
We keep personal data only as long as its purpose requires, or longer where the law requires. After that, we delete or anonymize it.
| Data | Retention period |
|---|---|
| Quote requests not converted to a shipment | 24 months from last contact |
| Contact-form and email inquiries | 24 months from last contact |
| Shipment, air waybill, customs and proof-of-delivery records | Duration of the service, plus the period required by commercial, tax, customs and aviation laws |
| Invoices and accounting records | Period required by tax and commercial laws |
| Claims and disputes | Until resolved and the legal limitation period expires |
| Marketing contact lists | Until you unsubscribe or withdraw consent |
| Website analytics data | Up to 14 months |
09 Data Security
We protect personal data with technical and organizational measures matched to the risk:
Encrypted connection (HTTPS/TLS) for this website and its forms
Role-based access: staff and agents see only the data their task requires
Confidentiality obligations for employees, agents and service providers
Regular software updates and backups of our website and systems
No method of transmission or storage is completely secure. If a data breach is likely to affect you materially, we will notify you and the competent authorities as required by applicable law.
Payment safety: PST Express will never ask for your passwords, card PINs or online-banking credentials. Before paying, confirm any change to PST Express bank account details by calling us on +98 21 79308.
10 Your Rights
Subject to applicable law, you have the right to:
Access: obtain a copy of the personal data we hold about you
Correction: have inaccurate or incomplete data corrected
Deletion: have data erased when no longer needed, except records we must keep by law, such as customs and tax records
Objection and restriction: object to processing based on legitimate interests, including direct marketing, or ask us to limit its use
Withdrawal of consent: withdraw consent at any time, without affecting processing carried out before
Portability: receive the data you provided in a common electronic format, where technically feasible
To exercise a right, email info@pst‑express.com with the subject line “Privacy Request”. We may ask you to verify your identity, and we respond within 30 days. If you are not satisfied with our response, you may contact the competent data protection authority in your country.
11 Marketing Communications
We send newsletters, rate updates and service announcements only to existing clients and to people who opt in. Every marketing email carries an unsubscribe link; you can also email info@pst‑express.com to opt out. Operational messages about your shipments are not marketing and continue while you use our services.
12 Third-Party Links and Social Media
Our website may link to airline and carrier tracking portals, partner websites and our social media pages. These sites follow their own privacy policies, and we are not responsible for their practices.
13 Children
Our services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has sent us personal data, contact us and we will delete it.
14 Changes to This Policy
We may update this Policy to reflect changes in our services, partners or the law. The updated version is posted on this page with a new effective date. We announce material changes on the website or by email to active clients.
15 Contact Us
For questions or requests about this Policy or your personal data:
PST Express
Email: info@pst‑express.com — subject line “Privacy Request”
Phone: +98 21 79308
Address: Southern Unit, Ground Floor, Building No. 133, Mozaffar Ave., Tehran, Iran — Postal code 1416793182